The site was built years ago and nobody has touched it since.
It still works, mostly. But it is slow on a phone, the plugins are out of date, and editing anything feels risky — so nothing gets edited.
Competitors show up in search and you do not.
Usually structural: pages that do not match what people search for, headings that say nothing, and a site Google has to guess its way through.
Money is going into ads with no reliable way to tell what came back.
The ad platform reports conversions. The inbox tells a different story. Nobody can explain the gap, so the budget decision is a guess.
Analytics is installed, but nobody looks at it.
Sessions and bounce rate do not answer a business question. What matters is which page produced an enquiry, and that is usually not being recorded at all.
Whoever built it has moved on.
There is no one to ask when something breaks, and no record of how it was set up. Small changes turn into a project.